IMAP Voice Command Centre
testing console for agent Imogen
checking
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Place a test call
Ring a different phone by typing it here, then Save so it sticks.
If neither answers she pulls back and takes a message. She never leaves a voicemail on either phone. Both settings are shared, so whoever sets them last sets them for everyone.
What Imogen thinks she already knows about you
On a real call she has these from the list and reads them back. Put something wrong in and correct her on the call. She must use your version.
Test inbound call rings you and plays the call-back opening, so you hear what somebody returning a missed call gets. She uses the name and details from the boxes below, so she will recognise you the same way she would a real caller. To rehearse an unknown caller, clear those boxes. What it cannot test is the number lookup itself, so for that, ring the number from the panel below.
Test an inbound call
A real call in has to come from your own phone, since Imogen cannot ring herself. Ring the campaign number and she answers exactly as she would for a member calling back.
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Worth trying: ring from a number on the tester list and see whether she greets you by name, then from one that is not and check she asks for everything instead. Say you are already registered. Ask to speak to a person, both in hours and out. Inbound calls appear in the history below the same as outbound ones.
Grey means nobody has tried it yet. Clear the row before we let this near a real list.
Call ratings tester quality score
-no ratings yet
Find someone
A call id, a phone number, or a name. Finds people who have never been rung as well, so you can see whether we are still going to call them.
Today's captures, to send to IMAP
Everyone Imogen took details from. This is the list IMAP registers from, so it needs to go over at the end of each calling day. Anyone whose email was not read back and confirmed is flagged, because that is the one field the confirmation depends on. Each row carries a link to the recording so IMAP can listen to the call themselves.
Already registered
Paste whatever IMAP send through, one person per line, in any shape. Each line needs an email or a phone number. They get marked so the queue never rings them, and anybody not on our list is added as registered so an inbound call from them is still recognised.
Event configuration
Read only here. Everything is per event and lives on the event row.